Privacy Policy
1 Introduction
1.1 We are committed to protecting and respecting your privacy. Our privacy policy (together with our Website Terms of Use and general Terms and Conditions) sets out the basis upon which on any personal data we collect, or you provide, will be processed.
1.2 For the purposes of the Data Protection Act 2018 (DPA) and the UK General Data Protection Regulation (GDPR), the data controller is The Practical Planning Company Ltd. (“we” or “us”). We are a limited company registered in England and Wales with company registration number 12127005. Our registered office and main trading address is 23 Heritage Road, Castle Donington DE74 2YP.
1.3 Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website located at www.practicalplanningco.co.uk, you accept and consent to the practices described in this policy.
1.4 This privacy policy does not cover any third-party websites linked to from our website.
2 Information we may collect
2.1 We may collect and process the data you provide to us as potential customers through our website, over the phone, by email, or by other correspondence. This data may include your name, address, email address, phone number, financial information, and other personal information. If you contact us, we may also keep a record of that correspondence. Should you choose not to provide certain personal information, we may be unable to effectively deliver our services.
2.2 We may also automatically collect certain technical information about your visits, such as IP address, browser type, pages viewed, and site interaction data.
2.3 Additionally, we may receive information about you from third parties, such as regulatory bodies or partners who support our business activities.
3 Use of your information
3.1 We may use the personal information you provide for the following purposes:
3.1.1 To respond to your inquiries and provide information about our services.
3.1.2 To fulfill our contractual obligations to you and deliver requested services.
3.1.3 To send you updates, newsletters, or information about similar services that may be of interest.
3.1.4 To notify you of any changes to our services or policies.
3.1.5 For administrative purposes, including customer service and support.
3.2 The technical information we collect (as set out in clause 2.2) is used to:
3.2.1 Administer and enhance our website, including troubleshooting, data analysis, and testing.
3.2.2 Improve user experience by delivering tailored content.
3.2.3 Maintain website security and prevent fraud.
3.2.4 Make personalised suggestions regarding services you may find helpful.
4 Legal basis for processing personal data
4.1 Under the UK GDPR, we are required to specify the legal basis for processing your personal data. We process your data on the following bases:
4.1.1 Consent: Where you have provided explicit consent, including permission to contact you.
4.1.2 Contractual Necessity: To fulfill our contractual obligations or to take pre-contractual steps at your request.
4.1.3 Legitimate Interests: For marketing purposes, where these interests do not override your privacy rights.
5 Cookies
5.1 Our website (www.practicalplanningco.co.uk) uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you use our site, and also allows us to improve our site.
5.2 A cookie is a small file which asks permission to be placed on your computer's hard drive or your browser. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
5.3 We may use the following cookies:
5.3.1 Function and required cookies, which are required for the operation of our site and are used to recognise you when you return to our site. This enables us to personalise our content for you and remember your preferences.
5.3.2 Analytics and performance cookies, which allow us to recognise and count the number of visitors and to see how visitors interact with our site. This helps us to analyse and improve the way our site works, e.g. by ensuring that users are finding what they are looking for easily.
5.3.3 You can choose to accept or decline cookies using your web browser. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Guidance on how to do this can be found at www.cookiepedia.co.uk or www.aboutcookies.org. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.
5.4 If you have any queries regarding our cookie policy, please email us at hello@practicalplanningco.co.uk.
6 Disclosure of your information
6.1 We may share your information with trusted third parties in specific circumstances, including:
6.1.1 Business partners, suppliers, and contractors for the performance of any contract.
6.1.2 Analytics and search engine providers who assist in the optimization of our site.
6.2 We may also disclose your information under the following circumstances:
6.2.1 In the event of a business transfer, merger, or acquisition involving The Practical Planning Company Ltd., where your data may be one of the assets transferred.
6.2.2 To comply with legal obligations or enforce applicable agreements.
6.2.3 To protect the rights, property, or safety of The Practical Planning Company Ltd., our customers, or others.
6.2.4 To enforce our Website Terms of Use or our Terms and Conditions or any other agreements.
7 Date security and storage
7.1 We take all reasonable precautions to secure your personal data. However, transmission of data over the internet is not completely secure, and we cannot guarantee its absolute protection. Any transmission of data is at your own risk.
7.2 Once received, we apply strict internal controls and security protocols to protect your data from unauthorized access.
7.3 Following the completion of your project, we will retain only electronic copies of necessary documents and drawings. Should services be terminated, we may retain documents until all outstanding balances have been settled.
8 Data retention
8.1 We will retain your data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Typically, we retain personal data for three years following project completion.
8.2 In cases where data retention is necessary for legal compliance, protecting your vital interests, or upholding our contractual rights, we may retain data for a longer period.
9 Your rights
9.1 Under the UK GDPR, you have several rights regarding your personal data, including:
Right to Access: Request access to your personal data.
Right to Rectification: Correct inaccuracies in your personal data.
Right to Erasure: Request deletion of your data under certain circumstances.
Right to Restrict Processing: Limit how we use your data in certain cases.
Right to Data Portability: Obtain your personal data in a commonly used format.
Right to Object: Object to certain processing activities, including direct marketing.
9.2 If you wish to exercise these rights or have concerns about how we handle your data, please contact us at hello@practicalplanningco.co.uk.
9.3 You have the right to access the information we hold about you. You can request a copy of this information by contacting us at hello@practicalplanningco.co.uk. We may charge a fee for this service if your request is unfounded, excessive, or repetitive. If you wish to exercise this right, please contact us.
10 Complaints
10.1 If you believe your data protection rights have been violated, you may file a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.
11 Changes to this privacy policy
11.1 Any updates to this policy will be posted on this page, and where appropriate, you may also be notified by email.
12 Contact us
12.1 For questions, comments, or requests regarding this privacy policy, please reach out to us at hello@practicalplanningco.co.uk.
This privacy policy was most recently updated on 1st November 2024.